FAQ

Our Low Bridge Fit Frames are designed for anyone with any of the following facial features:

• low or petite or narrow nose bridges,
• higher cheekbones, or
• wider faces around the cheek bone area.

If you have any one of the above facial features, our unique Low Bridge Fit should work for you! Our fit is specially designed to prevent frames from slipping down your nose or sitting on your cheeks - common fit dilemmas for those with these facial features.

Kathy Tran-Riese founded the company in 2012. As an Asian female, she struggled for years to find stylish eyewear that fit her lower nose bridge. She wanted to make eyewear inclusive for Asian females like herself, but also across all diverse backgrounds who shared these common facial features - low or narrow nose bridge, and high cheekbones.

Since then, the mission has always stayed the same. We want you to embrace and love the way you look. We've always had the strong belief of making eyewear inclusive for all. Every face is uniquely beautiful and deserving of a great frame with a great fit, no matter what your background is. Frames should never slide down your nose, sit on your cheeks or suction themselves to your face. You shouldn’t have to settle for frames that are meant for mainstream prominent nose bridges just because that’s what the norm is. 

We use high grade Mazzuchelli cellulose acetate and metals in our frames. Cellulose acetate is derived from plants (cotton and wood pulp). It's made from tough fibres, and is one of the strongest materials you can use to make eyewear frames. Acetate frames hold their shape over time, giving you sturdy and durable frames that are designed to last. 

Bonus, acetate is hypoallergenic, which is great for those with sensitive skin. 

Our lenses are either made of Polarized lenses or Zeiss CR39 lenses. Both are scratch resistant, durable, impact resistant and have maximum optical clarity. Not to mention, they're UV400 graded giving you 100% protection against UVA and UVB rays. Polarized lenses also have unique properties to provide glare reduction. 

All frames including sunglasses and optical frames can be customized with clear or sun-tinted prescription lenses. Simply head to the product page that you are looking to purchase, click the button "Select RX lenses" and follow the prompts to select your lenses & input your prescription. We do require a current valid prescription with your order and by submitting your prescription information, you certify that it is current (date on issuance of prescription is within 1 year of the date your order is being placed) and prescribed by an authorized optometrist (with their name, address, and signature on the prescription).

In order for your lenses to be fitted accurately, your pupillary distance ("PD") is required as one of the steps in completing your online order. Your pupillary distance is the distance between the centre of your 2 pupils. You can either request this from you optometrist, or you can measure it at home using various PD apps online, or with a ruler. To measure your pupillary distance with a ruler, follow these steps:

1. Stand in front of a mirror approximately 10 inches away.
2. Take a ruler and line it up from one centre of your pupil to the other.
3. If the distance between the centre of your 2 pupils is the same/similar for your left eye and right eye, you have a single PD distance. Write down the measurement in millimetres and enter into your prescription.
4. If the distance between the centre of your 2 pupils is different for your left and right eye (i.e. the distance to the centre of your face at eye level is different for the right eye vs. the left eye), record the distance from the centre of your bridge to the left eye, and the centre of your bridge to the right eye. Input as a dual PD measurement.

For any questions with finding your PD distance, contact us at info@kaytran.com

At this time, we are only customizing our frames online with single vision lens prescriptions for either clear optical or sun-tinted lenses.

 To customize with progressive lenses, please bring our frames to your local independent optical store to have those fitted in.

 Please stay tuned to our website and newsletter should we expand into offering progressive lenses.

After you have completed the checkout process and payment has gone through, you should receive a confirmation of payment and receipt with your Order ID number via email. Please print a copy of the receipt as confirmation of your payment. You will also receive an email from Kaytran Eyewear confirming your order and indicating that we will process the order as soon as possible.

 Orders for prescription eyewear are typically fulfilled and shipped out within 12 business days after they are placed online as the lenses are being prepared by the dispensing lab. When your order has been shipped, we will send you an email to notify you when your order has been shipped along with a tracking # so you can track your delivery through our carrier’s website. On average, orders are received within 5 to 14 business days of that shipment date if you selected standard shipping within North America. If you’d like us to check the status of your package, please email us at help@kaytran.com with your order number and tracking number.

 Please ensure you have read and understood our Terms and Conditions before you make an order so that you comprehend our purchase terms.

 If you have any questions about your order, please feel free to email us at help@kaytran.com. We will address your question as soon as possible.

If you have health spending account ("HSA") credits or insurance coverage for glasses or sunglasses, or prescription lenses, most of our customers supply the order confirmation / receipt of their purchase and submit via a manual claim to obtain their allotted reimbursement. We do not direct bill to insurance providers, and are not involved in this process. 

 Please ensure you have checked with your insurance provider in advance to confirm what coverage you have, as every provider is different. 

 If your provider requires any other details upon receipt of the manual claim, please feel free to contact us at info@kaytran.com and we will try our best to provide the information required.

Kaytran is an eyewear frame design and retail company and does not engage in the preparation, dispensing, shipping or arranging for the delivery of prescription eyewear (“Prescription Eyewear”). Kaytran works with Dr. Lens Change Inc., a lens laboratory based in Coquitlam, British Columbia (or such other authorized lens laboratory situated in British Columbia, Canada as may be appointed from time to time) (collectively, the “B.C. Lab”) to fill any Prescription Eyewear order.

 When you make an order for Prescription Eyewear, Kaytran orders the Prescription Eyewear on your behalf from the B.C. Lab. The B.C. Lab has/will have a stock of Kaytran’s frames and will review your prescription information and prepare and dispense the eyewear using Kaytran’s frames. Most orders from the B.C. Lab are shipped by it within 12 business days of being ordered. The B.C. Lab ships the Prescription Eyewear directly to you. Only customers located in Canada or the United States of America may make an Order for Prescription Eyewear through the site.

 Please ensure you've reviewed our Privacy Policy & Terms & Conditions as it relates to Prescription Eyewear purchases.

After you have completed the checkout process and payment has gone through, you should receive a confirmation of payment and receipt with your Order ID number via email. Please print a copy of the receipt as confirmation of your payment. You will also receive an email from Kaytran Eyewear confirming your order and indicating that we will process the order as soon as possible. Non-prescription orders are typically fulfilled and shipped out within 48-72 business hours after they are placed online.  However, orders for prescription eyewear are typically fulfilled and shipped out within 12 business days after they are placed online as the lenses are being prepared by the dispensing lab. When your order has been shipped, we will send you an email to notify you when your order has been shipped along with a tracking # so you can track your delivery through our carrier’s website. On average, orders are received within 5 to 14 business days of that shipment date if you selected standard shipping within North America. If you’d like us to check the status of your package, please email us at help@kaytran.com with your order number and tracking number.

Please ensure you have read and understood our Terms and Conditions before you make an order so that you comprehend our purchase terms.

If you have any questions about your order, please feel free to email us at help@kaytran.com. We will address your question as soon as possible.

We accept payment for online orders through all forms of credit and online payment forms indicated on the site checkout as well as PayPal. 

Kaytran is an eyewear frame design and retail company and does not engage in the preparation, dispensing, shipping or arranging for the delivery of prescription eyewear (“Prescription Eyewear”). Kaytran is not authorized to prepare or dispense prescription lenses and so Kaytran works with Dr. Lens Change Inc., a lens laboratory based in Coquitlam, British Columbia (or such other authorized lens laboratory situated in British Columbia, Canada as may be appointed from time to time) (collectively, the “B.C. Lab”) to fill any Prescription Eyewear order.

 When you make an order for Prescription Eyewear, Kaytran orders the Prescription Eyewear on your behalf from the B.C. Lab. The B.C. Lab has/will have a stock of Kaytran’s frames and will review your prescription information and prepare and dispense the eyewear using Kaytran’s frames. Most orders from the B.C. Lab are shipped by it within 12 business days of being ordered. The B.C. Lab ships the Prescription Eyewear directly to you. Only customers located in Canada or the United States of America may make an Order for Prescription Eyewear through the site.

When you purchase merchandise from the site, we or the B.C. Lab will then ship the goods using our carrier using the standard or express shipping method you selected during the checkout process. Orders are typically fulfilled and shipped within 48-72 business hours of receipt of you online order for non-prescription items. However, orders for prescription eyewear are typically fulfilled and shipped within 12 business days after they are placed online.

When your order has been shipped and is in the hands of our selected carrier, we will send you an email to notify you that it has been shipped along with the package tracking #. You can then track the package on your own through the carrier’s website. If you’d like us to check the status of your package, please email us at help@kaytran.com with your tracking number.

Delivery of your ordered product(s) will be made as soon as possible to the address on your order. Subject to delays outside of our control (e.g. customs or unforeseen shipping delays), you should generally expect to receive your order within 3-14 working business days for standard shipping after the shipment date by our carrier. If you chose Express shipping, you will receive it in about 3-6 working business days after the shipment date. In some cases, delivery may take longer due to customs delays, weather and other delays outside of our control.

We are working on expanding our delivery network. We currently ship to the following countries for individual online orders:

• Canada
• U.S.A 
• Europe & Asia (select locations) 

Standard and Express shipping options are available for you to choose during your checkout process. Applicable rates apply for:

• Canada
• U.S.A.
• Europe and Asia

We are headquartered in Canada and eyewear is manufactured and made in China so please note that any applicable duties charged during customs clearance for International customers outside of Canada are to be paid by the receiving customer. These customs, duties or VAT are levied by the customer’s own country upon delivery. These fees are outside of our control and are to be paid by the customer upon delivery.For customers residing in the USA, we cover the duties upon checkout, so no extra charges will be owed on delivery.

Please see our Terms and Conditions or Returns Policy for full details.

Please see our Terms and Conditions.

We are always looking to expand our retail network. If you are interested in becoming a retailer, please contact us at info@kaytran.com 

Please review our Privacy Policy to learn more.

Please review our Terms and Conditions prior to accessing and using our website.

Your access to and use of our site www.kaytran.com forms an agreement between you and Kaytran Eyewear Ltd. If you use the site, it will be assumed that you have read and accepted its Terms and Conditions. If you do not agree to our Terms and Conditions, please refrain from using the site or making any purchases through the site.