Shipping policy
DELIVERY
How will my online order be delivered to me?
After you have completed the checkout process and payment has gone through, you should receive a confirmation of payment and receipt with your Order ID number via email. Please print a copy of the receipt as confirmation of your payment. You will also receive an email from Kaytran Eyewear confirming your order and indicating that we will process the order as soon as possible. Non-prescription orders are typically fulfilled and shipped out within 24-72 business hours after they are placed online.
However, orders for prescription eyewear are typically fulfilled and shipped out within 12-14 business days after they are placed online as the lenses are being prepared by the dispensing lab. When your order has been shipped, we will send you an email to notify you when your order has been shipped along with a tracking # so you can track your delivery through our carrier’s website. On average, orders are received within 5 business days of that shipment date if you selected standard shipping. If you’d like us to check the status of your package, please email us at help@kaytran.com with your order number and tracking number.
Please ensure you have read and understood our Terms and Conditions before you make an order so that you comprehend our purchase terms.
If you have any questions about your order, please feel free to email us at help@kaytran.com. We will address your question as soon as possible.
How will I know when my order has been shipped?
When you order has been shipped and is in the hands of our selected carrier, we will send you an email to notify you that it has been shipped along with the package tracking #. You can then track the package on your own through the carrier’s website. If you’d like us to check the status of your package, please email us at help@kaytran.com with your tracking number.
When will my order arrive?
Delivery of your ordered product(s) will be made as soon as possible to the address on your order. Subject to delays outside of our control (e.g. customs or unforeseen shipping delays), you should generally expect to receive your order within 5-6 working business days for standard shipping after the shipment date by our provided carrier within North America.
If you chose Express shipping, you will receive it in about 1-3 working business days within North America after the shipment date by our provided carrier. In some cases, delivery may take longer due to customs delays, weather and other delays outside of our control.
SHIPPING
Where do you currently ship?
We currently ship to the following countries for individual online orders of non-prescription eyewear:
- Canada
- U.S.A
- International - Europe, Asia, Australia
*Prescription orders are only available to customers within Canada or the USA.
What are the shipping rates?
Standard and Express shipping options are available for you to choose during your checkout process. Applicable rates apply for:
- Canada
- USA
- Europe, Asia & Australia
DUTIES & TAXES
We are headquartered in Canada, so please note that any applicable duties charged during customs clearance for International customers outside of Canada and USA are to be paid by the receiving customer. For customers residing in Canada & USA, items ship duty-free, so no extra charges will be owed on delivery. These customs, duties or VAT are levied by the customer’s own country upon delivery. These fees are outside of our control and are to be paid by the customer upon delivery.
