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Shipping policy



How will my online order be delivered to me?


When you purchase merchandise from the site, we will then ship the goods using our carrier using the standard or express shipping method you selected during the checkout process. Orders are typically fulfilled and shipped out within 48 hours from when they are placed online. 


How will I know when my order has been shipped?


When you order has been shipped and is in the hands of our selected carrier, we will send you an email to notify you that it has been shipped along with the package tracking #. You can then track the package on your own through the carrier’s website. If you’d like us to check the status of your package, please email us at help@kaytran.com with your tracking number.

When will my order arrive?


Delivery of your ordered product(s) will be made as soon as possible to the address on your order. Subject to delays outside of our control (e.g. customs or unforeseen shipping delays), you should generally expect to receive your order within 3-12 working business days for standard shipping after the shipment date by our provided carrier. If you chose Express shipping, you will receive it in about 3 to 7 working business days. In some cases, delivery may take longer due to customs delays, weather and other delays outside of our control.






Where do you currently ship?

 We currently ship to the following countries for individual online orders:

- Canada

- U.S.A 

- International - Europe, Asia 


What are the shipping rates?


Standard and Express shipping options are available for you to choose during your checkout process. Applicable rates apply for:

- Canada


- Europe and Asia