What is your Return Policy?
Had a change of heart? Don't fret. We want you to be happy with your purchase and 100% satisfied. We have a hassle-free return policy so that you can order frames and, if you’re not satisfied, return them in their original packaging with their complimentary accessories shipped to you, provided that the return request is sent to us within fourteen (14) days after the date your order is delivered. We cover the shipping cost as long as you live within North America. (International orders are a final sale.) All returns for refunds are subject to a $12 CAD / $10 USD restocking fee per pair of sunglasses which is deducted from the refund.
We will issue a full refund or replacement of goods in all instances where:
1. frames or related products are supplied damaged;
2. the products you have ordered are returned to us as undeliverable by the postal service; and
3. return requests for undamaged product(s) in their original merchantable condition are made within fourteen (14) days following the delivery of your order.
We are currently unable to accept returns of frames if the frames or the complimentary accessories are not in their original merchantable condition, or if the return requests for the frames and the complimentary accessories are made more than fourteen (14) days after the date of delivery. Any items purchased with a discount of more than 25% off regular price is a final sale and cannot be returned for a refund. If you return the eyewear for an exchange, please note the exchanged eyewear are a final sale. Note also that original shipping charges paid are excluded from the refund.
How do I make a return and when will the refund be made?
We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order less the restocking fee, excludes original delivery charges and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of products is returned, or if it is clear that some of the products have been used or damaged.