ONLINE ORDERS & PAYMENT

What happens after I make an online order?

After you have completed the checkout process and payment has gone through, you should receive a confirmation of payment and receipt with your Order ID number via email. Please print a copy of the receipt as confirmation of your payment. You will also receive an email from Kaytran Eyewear confirming your order and indicating that we will process the order as soon as possible. Non-prescription orders are typically fulfilled and shipped out within 48-72 business hours after they are placed online.  However, orders for prescription eyewear are typically fulfilled and shipped out within 12 business days after they are placed online as the lenses are being prepared by the dispensing lab. When your order has been shipped, we will send you an email to notify you when your order has been shipped along with a tracking # so you can track your delivery through our carrier’s website. On average, orders are received within 5 to 14 business days of that shipment date if you selected standard shipping within North America. If you’d like us to check the status of your package, please email us at help@kaytran.com with your order number and tracking number.

Please ensure you have read and understood our Terms and Conditions before you make an order so that you comprehend our purchase terms.

If you have any questions about your order, please feel free to email us at help@kaytran.com. We will address your question as soon as possible.

What forms of payment do you take for online orders?

We accept payment for online orders through all forms of credit and online payment forms indicated on the site checkout as well as PayPal. 

PRESCRIPTION EYEWEAR

Is ordering prescription eyewear from Kaytran different from ordering non-prescription eyewear?

Kaytran is an eyewear frame design and retail company and does not engage in the preparation, dispensing, shipping or arranging for the delivery of prescription eyewear (“Prescription Eyewear”). Kaytran is not authorized to prepare or dispense prescription lenses and so Kaytran works with Dr. Lens Change Inc., a lens laboratory based in Coquitlam, British Columbia (or such other authorized lens laboratory situated in British Columbia, Canada as may be appointed from time to time) (collectively, the “B.C. Lab”) to fill any Prescription Eyewear order.

When you make an order for Prescription Eyewear, Kaytran orders the Prescription Eyewear on your behalf from the B.C. Lab. The B.C. Lab has/will have a stock of Kaytran’s frames and will review your prescription information and prepare and dispense the eyewear using Kaytran’s frames. Most orders from the B.C. Lab are shipped by it within 12 business days of being ordered. The B.C. Lab ships the Prescription Eyewear directly to you. Only customers located in Canada or the United States of America may make an Order for Prescription Eyewear through the site.

DELIVERY

How will my online order be delivered to me?

When you purchase merchandise from the site, we or the B.C. Lab will then ship the goods using our carrier using the standard or express shipping method you selected during the checkout process. Orders are typically fulfilled and shipped within 48-72 business hours of receipt of you online order for non-prescription items. However, orders for prescription eyewear are typically fulfilled and shipped within 12 business days after they are placed online.

How will I know when my order has been shipped?

When your order has been shipped and is in the hands of our selected carrier, we will send you an email to notify you that it has been shipped along with the package tracking #. You can then track the package on your own through the carrier’s website. If you’d like us to check the status of your package, please email us at help@kaytran.com with your tracking number.

When will my order arrive?

Delivery of your ordered product(s) will be made as soon as possible to the address on your order. Subject to delays outside of our control (e.g. customs or unforeseen shipping delays), you should generally expect to receive your order within 3-14 working business days for standard shipping after the shipment date by our carrier. If you chose Express shipping, you will receive it in about 3-6 working business days after the shipment date. In some cases, delivery may take longer due to customs delays, weather and other delays outside of our control.

SHIPPING

Where do you currently ship?

We are working on expanding our delivery network. We currently ship to the following countries for individual online orders:

- Canada

- U.S.A 

- Europe & Asia (select locations) 

What are the shipping rates?

Standard and Express shipping options are available for you to choose during your checkout process. Applicable rates apply for:

- Canada

- U.S.A. 

- Europe and Asia

DUTIES & TAXES

We are headquartered in Canada so please note that any applicable duties charged during customs clearance for US or International customers outside of Canada are to be paid by the receiving customer. These customs, duties or VAT are levied by the customer’s own country upon delivery. These fees are outside of our control and are to be paid by the customer upon delivery. 

RETURN POLICY

What is your Return Policy?

Please see our Terms and Conditions or Returns Policy for full details.

WARRANTY

What is your warranty on your frames?

Please see our Terms and Conditions.

RETAILERS & SALES REPS

How do I become a retailer of Kaytran Eyewear?

We are always looking to expand our retail network. If you are interested in becoming a retailer, please contact us at info@kaytran.com 

PRIVACY POLICY

What is your Privacy Policy?

Please review our Privacy Policy to learn more.
 

TERMS AND CONDITIONS

What are your Terms and Conditions?

Please review our Terms and Conditions prior to accessing and using our website.

Your access to and use of our site www.kaytran.com forms an agreement between you and Kaytran Eyewear Ltd. If you use the site, it will be assumed that you have read and accepted its Terms and Conditions. If you do not agree to our Terms and Conditions, please refrain from using the site or making any purchases through the site.