ONLINE ORDERS & PAYMENT

What happens after I make an online order?

After you have completed the checkout process and payment through, you should receive a confirmation of payment and receipt with your Order ID number via email and text. Please print a copy of the receipt as confirmation of your payment. You will also receive an email from Kaytran Eyewear confirming your order and indicating that we will process the order as soon as possible. Orders are typically fulfilled and shipped out within 48 hours after they are placed online. When your order has been shipped, we will send you an email to notify you when your order has been shipped along with a tracking # so you can track your delivery through our carrier’s website. On average, orders are received within 5-14 working business days of that shipment date if you selected standard shipping. If you’d like us to check the status of your package, please email us at help@kaytran.com with your tracking number.

Please ensure you have read and understood our Terms and Conditions before you make an order so that you comprehend our purchase terms.

If you have any questions about your order, please feel free to email us at help@kaytran.com. We will address your question as soon as possible.

What forms of payment do you take for online orders?

We accept payment for online orders through all forms of credit and online payment forms indicated on the site checkout as well as PayPal. 

DELIVERY

How will my online order be delivered to me?

When you purchase merchandise from the site, we will then ship the goods using our carrier using the standard or express shipping method you selected during the checkout process. Orders are typically fulfilled and shipped within 48 hours of receipt of you online order.

How will I know when my order has been shipped?

When you order has been shipped and is in the hands of our selected carrier, we will send you an email to notify you that it has been shipped along with the package tracking #. You can then track the package on your own through the carrier’s website. If you’d like us to check the status of your package, please email us at help@kaytran.com with your tracking number.

When will my order arrive?

Delivery of your ordered product(s) will be made as soon as possible to the address on your order. Subject to delays outside of our control (e.g. customs or unforeseen shipping delays), you should generally expect to receive your order within 3-14 working business days for standard shipping after the shipment date by our provided carrier. If you chose Express shipping, you will receive it in about 3-5 working business days. In some cases, delivery may take longer due to customs delays, weather and other delays outside of our control.

SHIPPING

Where do you currently ship?

We are working on expanding our delivery network. We currently ship to the following countries for individual online orders:

- Canada

- U.S.A 

- Europe & Asia (select locations) 

What are the shipping rates?

Standard and Express shipping options are available for you to choose during your checkout process. Applicable rates apply for:

- Canada

- U.S.A. 

- Europe and Asia

RETURN POLICY

What is your Return Policy?

Had a change of heart? Don't fret. We want you to be happy with your purchase and 100% satisfied. We have a hassle-free return policy so that you can order frames and, if you’re not satisfied, return them in their original packaging with their complimentary accessories shipped to you, provided that the return request is sent to us within fourteen (14) days after the date your order is delivered. We cover the shipping cost provided you live within North America. All returns for refunds are subject to a $12 CAD / $10 USD restocking fee per pair of sunglasses which is deducted from the refund. International orders are a final sale. 

We will issue a refund or replacement of goods in all instances where:

1.            frames or related products are supplied damaged;

2.            the products you have ordered are returned to us as undeliverable by the postal service; and

3.           return requests for undamaged product(s) in their original merchantable condition are made within fourteen (14) days following the delivery of your order.

We are currently unable to accept returns of frames if the frames or the complimentary accessories are not in their original merchantable condition, or if the return requests for the frames and the complimentary accessories are made more than fourteen (14) days after the date of delivery. Any items purchased with a combined discount of 20% or more off regular price is a final sale and cannot be returned for a refund. If you return the eyewear for an exchange, please note the exchanged eyewear are a final sale. Note that original shipping charges paid are excluded from the refund. 

How do I make a return and when will the refund be made?

• In all instances (except returns related to undeliverables) you should contact our customer services through email at help@kaytran.com to request a return.
• We will supply you with a prepaid return label through email provided you live within Canada or the USA.
• Print the return label, package the eyewear in a shipping bag or box and drop it off with the specified carrier. *Returned merchandise must be dropped off at the shipping carrier within 7 days after the return label is sent to you.
• A refund or replacement will be issued to you following their receipt at our address within seven (7) working business days of that date. Any original shipping charges paid are excluded from the refund. 

• If goods are returned as undeliverable by the postal service, you will be contacted by email and phone for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within fourteen (14) working business days of the return of the goods, then a refund will be made within seven (7) working business days of that date.

We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order less the restocking fee, excludes original delivery charges, and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of products is returned, or if it is clear that some of the products have been used or damaged.

WARRANTY

What is your warranty on your frames?

We are confident in the quality of our products shipped to you. We do, however, offer a 1-year warranty on manufacturer defects on frames starting the day your order is confirmed. For all warranty issues, please contact our Customer Care representatives through email at help@kaytran.com for further instructions.

RETAILERS & SALES REPS

How do I become a retailer of Kaytran Eyewear?

We are always looking to expand our retail network. If you are interested in becoming a retailer, please contact us at info@kaytran.com 

PRIVACY POLICY

What is your Privacy Policy?

We take your privacy very seriously. Please review our Privacy Policy to learn more.

TERMS AND CONDITIONS

What are your Terms and Conditions?

Please review our Terms and Conditions prior to accessing and using our website.

Your access to and use of our site www.kaytran.com forms an agreement between you and Kaytran Eyewear Ltd. If you use the site, it will be assumed that you have read and accepted its Terms and Conditions. If you do not agree to our Terms and Conditions, please refrain from proceeding onto the site.